Privacy Policy

1. Introduction

Welcome to the Privacy Policy of Houses and Properties LTD (“we“, “us“, or “our“). We are committed to protecting your personal data and respecting your privacy.

This policy explains how we collect, use, and store your personal data when you visit our website (housesandproperties.com) or engage our property marketing services. It also informs you of your privacy rights and how the law protects you.

For the purpose of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), Houses and Properties LTD is the Data Controller.

Company Details:

  • Company Name: Houses and Properties LTD

  • Company Number: 14977466

  • Registered Office: England and Wales

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: First name, last name, username, or similar identifier.

  • Contact Data: Billing address, property address (for the shoot), email address, and telephone numbers.

  • Financial Data: Payment card details (processed securely via our third-party payment processor, Stripe). We do not store your full card details on our own servers.

  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us (including invoices and booking logs).

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system/platform.

  • Usage Data: Information about how you use our website and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by email, phone, or WhatsApp. This includes personal data you provide when you:

    • Book a photography or videography service;

    • Create an account on our website;

    • Subscribe to our service or publications; or

    • Request marketing to be sent to you.

  • Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and server logs.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

A. Performance of Contract

To process and deliver your order, including:

  • Managing payments, fees, and charges (via Stripe).

  • Collecting and recovering money owed to us.

  • Delivering the final digital assets (via email, Dropbox, or other transfer services).

  • Legal Basis: Necessary for our contract with you.

B. Legitimate Interests

To manage our business and relationship with you, including:

  • Notifying you about changes to our terms or privacy policy.

  • Asking you to leave a review or take a survey.

  • Using data analytics to improve our website, products/services, marketing, and customer relationships.

  • Legal Basis: Necessary for our legitimate interests (to keep our records updated, study how customers use our products/services, and grow our business).

C. Legal Obligation

  • To maintain financial records for HMRC and tax purposes.

  • Legal Basis: Necessary to comply with a legal obligation.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in Section 4:

  • Service Providers: Acting as processors who provide IT and system administration services, including:

    • Stripe: For payment processing and fraud prevention.

    • Matterport/Dropbox/WeTransfer: For the hosting and delivery of large media files.

    • Email Service Providers: For booking confirmations and communication.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs (HMRC): Regulators and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Some of our external third parties (such as cloud storage or payment providers) may be based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (International Data Transfer Agreements).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  

8. Data Retention

How long will you use my personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:   

  • Request access to your personal data (commonly known as a “data subject access request”).   

  • Request correction of the personal data that we hold about you.   

  • Request erasure of your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons (e.g., tax records) which will be notified to you, if applicable, at the time of your request.  

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party.   

  • Withdraw consent at any time where we are relying on consent to process your personal data.   

If you wish to exercise any of the rights set out above, please contact us.  

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

  • Strictly Necessary Cookies: Required for the operation of our website (e.g., shopping cart and secure login).

  • Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website (e.g., Google Analytics).   

  • Functionality Cookies: Used to recognise you when you return to our website.   

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.   

11. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us:

Full name of legal entity: Houses and Properties LTD Email address: hello@housesandproperties.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

We're online, talk to us.